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Access UND's Proctoring Web Portal for Online Semester-Based Courses
Please review the information below on the proctor policy and specific instructions for students, proctors, and instructors in using UND’s Proctoring Web Portal.
Self-Paced Enroll Anytime courses (independent study, nine month courses) and non-credit courses (such as Dietary Managers or Real Estate) follow a separate proctoring process. Proctoring information for these courses can be found on the Self-Paced Enroll Anytime, Dietary Managers, and Real Estate web pages.
This policy applies to online courses that follow the regular semester (Fall, Spring and Summer).
What is a proctor?
Proctors are individuals who agree to supervise examinations and meet the criteria set forth by UND Online & Distance Education. Proctors have the responsibility of facilitating fairness and integrity during testing situations.
Students must first receive permission from an individual before designating him or her as their proctor. Please note that students are responsible to pay for any fees that proctors may charge for their services.
After designating a proctor, the proctor must accept the proctor role. Prior to the exam, students should confirm that the proctor has accepted the role and schedule an exam appointment with the proctor. Prior to the exam, the proctor will log into the UND Proctoring Web Portal to access exam details and exam passwords. Proctors will only need to be designated once per course. To change a proctor, a student must designate a new proctor within the proctoring portal.
Who can be a proctor?
Proctors may be:
- UND Testing Center in Grand Forks, ND
- ProctorU live online proctoring service. Check your Blackboard course site or contact the instructor to find out if ProctorU is an option for the course.
- School or Public Librarian
- K-12 Teachers or College/University Professors - with a verified school email address
- Educational Administrators (principal/superintendent) - with a verified school email address
- Local College Testing Center Staff
- Adult Learning Centers
- Guidance Counselors
- Commanding Officers, Military Education Officers or Embassy Education Officers (for current military students and spouses)
Proctors may NOT be:
- Teaching Assistants
- Human Resources Representative
- Direct Supervisors
- Direct Reports / Employees
- Colleagues at Same Level
- Athletic or Assistant Coaches
- Personal Tutors
- All exams will be accessed online. A computer with internet access must be available at the testing site where the exam is proctored. Wireless internet connections are not supported. Web browser and operating system requirements can be found on the Technical Requirements page. The web browser must be configured to accept cookies.
- Exams must be administered at the proctor's school or place of business; never at the proctor or student's home, unless ProctorU is being used. All exams will be accessed online.
- Proctors must verify the identity of the student (with a photo ID such as a driver's license) and read all of the exam instructions to the student before he or she begins the exam.
- Proctors must closely monitor the student until he or she is finished with the exam and ensure the student does not leave the room, except for an emergency.
- To access online exam details (including the exam password), the proctor will log in to the UND Proctoring Web Portal. Please do not give the student the password for online exams. The proctor will access the exam online using the password and will be required to verify that he or she is accepting proctor responsibilities.
- Students are not allowed to open any browsers or computer files during an online exam, unless otherwise specified. Exams should not be printed, unless it is a PDF exam taken with an in-person proctor. PDF Exams taken with ProctorU should not be printed.
- Students cannot take the exam with books, notes, or reference aids of any kind unless specified in the exam instructions. Students cannot take notes about the exam or attempt by any other means (e.g., by using a cell-phone camera or other electronic device) to copy any part of the exam.
- If the exam is specified as a PDF (printed) exam, proctors must collect all exam documents at the conclusion of the testing period. The completed exam documents should be scanned and uploaded into Blackboard. Some print exams need to be returned to UND by fax and/or by mail. Please check the specific exam instructions within the Blackboard course for details. When exams are required to be retuned by mail, students must provide a stamped, addressed envelope for the proctor to mail the exam to UND.
- If the designated proctor is unable to proctor the exam, the student must complete another Proctor Designation Form. Proctors should not give an exam or exam password to another person or to the student and should not access/print the exam in advance.
- If the student is suspected of cheating, please contact the University of North Dakota as soon as possible at 1.800.CALL.UND (1.800.225.5863).
Students enrolled in online courses may choose from the following proctoring options:
UND Testing Center
Proctor Contact Information
UND Online Testing Center
McCannel Hall Rm 190
2891 2nd Ave N
Grand Forks, ND 58202
Monday - Friday 8:30am to 4:00pm
All appointments are required to be made at least 1 day prior to the exam. Click the link below for online scheduling.
Schedule an Appointment
University of North Dakota Proctoring
ProctorU is a live, online proctoring service available 24/7 that allows students to take exams from anywhere using a webcam and Internet connection.
For a small fee , this service uses live proctors who monitor exams by observing the student (via webcam) and his/her computer screen in real time.
Starting Fall 2018, students will need to use Google Chrome and install the ProctorU Google Chrome extension when taking exams with ProctorU. View more information on ProctorU Live+
Get Started with ProctorU
1. Check with the course instructor to find out if ProctorU is allowed for the course.*
2. Designate ProctorU as the proctor for the desired course within the UND Proctoring web portal.
3. Students must create a ProctorU account and schedule an exam appointment with ProctorU. View this ProctorU help guide or visit ProctorU's web site to learn more about how it works. For assistance, please contact ProctorU at 1-855-772-8678.
*Note: Courses using PDF exams require special equipment. A list of equipment and testing instructions can be found in the Blackboard Student Resource Course under the Taking Tests menu item within the Test Equipment for ProctorU folder. Distance Engineering Degree Program (DEDP) students, contact the DEDP office at 701.777.4333 with any questions.
Students make arrangements with an approved individual proctor that meets all criteria listed in the Proctoring Policy. Proctors must be designated and accept the proctor role in order to receive the exam information. Follow the steps below to designate an individual proctor.
Follow the steps below to designate your proctor.
Click on the YouTube icon in the lower right corner of the video to view the video full-screen.
Please note the following:
- Exam password information will not be sent to the proctor until the proctor has accepted the role.
- Proctors will only need to be designated once per course.
- You need to designate a proctor for each course you are enrolled in each semester.
- To change or update a proctor, a student must complete a new Proctor Designation Form.
Steps to Designate a Proctor:
- Read the Proctor Policy for semester-based online courses to learn who can be a proctor.
- Contact potential proctor to gain verbal approval that the individual is willing to serve as your proctor. Please note that you are responsible to pay for any fees that proctors may charge for their services.
- Go to the UND Proctoring Web Portal. Enter your NDUS.Identifier username and password (same as Blackboard and Campus Connection) to log in.
- Once you are logged in, click on Designate a Proctor (Students). You will see a listing of your online courses.
- Click Review the Proctor Policy before designating to read the proctor policy. This must be completed before you designate a proctor.
- Click the Designate option next to a course to designate a new proctor for that course only. If you would like to designate the same proctor for all courses, click the button that says Designate a proctor for all sections.
- The proctor will receive an e-mail notification with steps to follow to accept the role.
- Contact your proctor to schedule an exam appointment.
- As early as ten days prior to exam start date, the proctor should receive an email to access the exam password.
- Check the exam instructions in Blackboard for any specific exam requirements or instructions.
- To take the exam, you must show your drivers license or a government-issued photo ID card to your proctor. You will log into your Blackboard course, and the proctor will then enter the password to access the exam.
Instructions for designating a proctor for an Enroll Anytime course can be found on the Online & Distance Education website
Follow the steps below to claim your proctor account, accept designations, and review exam details.
Click on the YouTube icon in the lower right corner of the video to view the video full-screen.
- New proctors will receive the UND Online Proctor Agreement via email containing a link to confirm the proctor role. Please note that this link will expire after 10 days.
- The username will be the email address the proctor agreement was sent to. Proctors will be asked to create a password for the account.
- Proctors should retain this information for future use as it will be needed to accept designations and to access exam details (including exam passwords).
- Once the account has been claimed, proctors can use the account to access the UND Proctoring web portal to complete the process for reviewing designations and accepting/declining the proctor role.
Review Designations and Accept/Decline Proctor Role
- To accept/decline the proctor role, proctors will log into the UND Proctoring Web Portal .
- Under Review Designations a list of students will appear who have selected the proctor for a course.
- Clicking the envelope icon next to a student's name allows proctors to email the student directly.
- The proctoring status (Pending, Accepted, or Declined) appears to the right of the course name. Proctors must click Accept or Decline to officially accept or decline the proctor role. Clicking View will show details for the specific student and course.
- Proctors will not be able to view exam details until the proctor role has been accepted.
- The student will receive an email confirmation when the proctor role has been accepted or declined.
- To change proctors or update a proctor’s email address, a student must complete a new Proctor Designation Form and the proctor must confirm again.
View Exam Details (Getting Exam Passwords)
- Proctors will access exam details using the UND Proctoring Web Portal. Supported browsers are Mozilla Firefox or Google Chrome.
- An email notification will be sent for the first exam, but it will not be sent for subsequent exams. Please bookmark the site for future use.
- Under View Exam Details, a list of available exams will appear. Clicking on the exam link will display the exam details including the exam password.
- If no exams are listed, then it is outside the exam window or the exam information has not been added by the instructor.
PLEASE NOTE: All passwords are CASE SENSITIVE.
Exams should be taken when the student arrives at the appointed time. The student must log into their Blackboard course in order to access the exam. Exams should not be accessed and/or printed until the testing date/time.
The Export Exam Details button may be used to email an excel file containing details for all active exams to the proctor.
Exam passwords should NEVER be given to the student. The proctor should always input the exam password and keep it hidden from the student.
Frequently Asked Questions
My exam/quiz is not available, what should I do?
It is UND Tech Support's policy not to make assessments available or change course settings without instructor approval. Students should contact their instructor with quiz/exam availability questions.
What if the proctor does not have the exam password?
- Proctors will log into the UND Proctoring Web Portal and click on Exam Details to access exam information and passwords.
- If the course/exam is not listed under Exam Details, then it may be that the proctor has not yet accepted the proctor role for that course. Within the UND Proctoring Web Portal, the proctor can click on Review Designations to accept any pending requests. Exam passwords will not be given over phone or chat.
- If the proctor has already accepted the role and there are no exams listed under Exam Details, then it may be that the instructor has not yet posted the exam information or it is outside the exam window. Exam Details will only appear within the window of ten days prior to the exam start date and three days after the exam end date.
- If the exam password has not been set up in the proctoring site or if there is a discrepancy in exam dates, the instructor will be contacted. No changes will be made without instructor approval.
What if a student was kicked out of exam or received a submission error?
- If the exam is proctored and the student is with his/her proctor and the exam has not been submitted, contact UND Tech Support immediately so the student can be let back into the exam. The instructor will be notified of the issue.
- For paper based exams, if the exam submitted before the proctor printed the exam then multiple attempts can be added to allow the proctor to print the exam. Stay with the proctor and contact UND Tech Support immediately.
- For exams where questions are listed within Blackboard, if the exam submitted before completion, UND Tech Support will contact the instructor as to how to proceed. Tech Support will not delete the student attempts or add multiple attempts without instructor permission.
- If the exam is not proctored or the student is no longer with the proctor, the student will need to work with the instructor.
What if a course is not listed in the proctoring site when designating a proctor?
- Students who do not see a course within the Course List on the Proctor Designation site should verify they are enrolled in the online section of the course. On-campus courses will not appear in the course list.
- Courses will appear in the course list approximately two business days after registering for the course in Campus Connection. Students who have recently registered for an online course, should allow two business days for the course to appear in the list.
What are ProctorU's hours?
- ProctorU is open 24 hours a day, 7 days a week with the following exceptions: closed on Thanksgiving Day, December 24th-26th, and January 1st.
What are the technical requirements for proctored exams? Are there special requirements for exams taken with ProctorU?
- All exams will be accessed online. A computer with Internet access must be available at the testing site where the exam is proctored. Exams should not be taken on smartphones or tablets.
- Wireless Internet connections are not recommended.
- Web browser and operating system requirements can be found on the Technical Requirements page. The web browser must be configured to accept cookies.
- A webcam and microphone will be required for using ProctorU. Install and test webcam and microphone functionality prior to taking the exam.
- Special equipment is required when taking PDF (printed) exams. Check with your instructor to find out if the course will use PDF exams.
- For individual proctors, a printer will be required to print a copy of the exam. The exam should not be printed prior to exam start date/time. A scanner should also be available to upload the completed exam into Blackboard.
- For ProctorU, the student will need approved equipment, which includes a touchscreen laptop (w/stylus) to write on top of the PDF exam and an externally mounted web cam.
- Review the full list of required equipment and testing instructions in the Blackboard Student Resource Course under the Taking Tests menu item.
What if an exam is not available for scheduling through ProctorU?
- Check the Blackboard course site or contact the instructor to find out if ProctorU is an option for the course. The exam typically is not available for scheduling until approximately 10 days prior to the exam start date.
- ProctorU is available primarily for online/distance/hybrid courses. On campus courses typically are not available through ProctorU. If an exam is in PDF format (printed), special equipment is required and must be tested/approved before the exam will be made available for scheduling.
What accommodations are available for students with disabilities?
- Accommodations can be requested for students with disabilities.
- Please work with Disability Services for Students and your course instructor to determine possible accommodations.
- ProctorU does not charge for additional time for accommodated testing.